Privacy Policy

The management and protection of the personal data of the user of www.grandmama.care (hereinafter the “Privacy Policy”) are subject to the terms of this notice, as well as to the provisions of applicable Greek and European law on the protection of individuals with regard to the processing of personal data, as in force from time to time. In any case, the procedures and obligations provided for Data Controllers by Laws 2472/1997 and 3471/2006, as in force, are observed for the protection of users’ personal data.

By accessing the Website, its content, and the services provided, you, as a user of the Website, regardless of the capacity in which you use this Website, unreservedly declare and confirm that you agree with and understand the content of the Terms of Use and this Privacy Policy. If for any reason you do not agree with part or all of the Terms of Use or the Privacy Policy, please do not use the Website. These Terms of Use and this Privacy Policy may be amended from time to time without special notice. From the publication of each amendment on the Website, the new Terms and Privacy Policy become valid and binding. Therefore, you are kindly requested to regularly check the Terms of Use and the Privacy Policy. Your continued use of the Website will be considered as your consent to the Terms of Use and Privacy Policy as applicable from time to time.

The provisions of this term apply exclusively to this Website. If users visit other websites through this Website, they acknowledge and accept that such websites are governed by different personal data protection policies, for which this Website bears no responsibility regarding the processing of their personal data.

The Data Controller of personal data is the company “GRANDMAMA SOCIÉTÉ ANONYME” with the distinctive title “GRANDMAMA S.A.”, headquartered in the Municipality of Chalandri, Attica, 40 Navarinou Street, P.C. 15232. For issues related to personal data, you may contact Odysseas G. Chatzimichail via email at info@grandmama.gr or by phone at +30 211 0125162, in order to exercise all relevant legal rights, verify the existence of your personal file, or request its correction, modification, or deletion. According to Articles 12 and 13 of Law 2472/1997, you have the right of access and objection regarding the personal data concerning you that are being processed as described in this Privacy Policy.

The Data Controller may, through the Website, collect and process certain information about users of the Website and, solely for the purpose of managing and improving the Website, record how the Website is used. The information collected may include the Internet Protocol address (“IP address”), as well as information about the user’s computer and Internet connection (e.g., type and version of browser, operating system, Uniform Resource Locators – URLs, browsing information to and from the Website, including date and time).

This information (insofar as it is considered personal data), as well as other information considered personal data and received by the Data Controller through other means, such as emails, faxes, correspondence, user registration, etc., is subject to European and Greek legislation on the protection of personal data.

The Data Controller will use such data for the following purposes, as applicable:

• To process your orders or requests.

• To improve the design and content of the Website and to compile statistical information concerning the use of the Website.

• To communicate with you for the promotion of the Data Controller’s services, exclusively to the extent and in the manner permitted by applicable law and codes of conduct.

The Data Controller assigns to third parties (Processors) the hosting of the Website, the provision of technical support, as well as specific services related to the content and services offered on the Website. In this context and for the purpose of providing such services, these third parties may have access to personal data processed by the Data Controller through the Website.

The Website uses cookies. A cookie is a small file sent from the Website’s server and stored on the users’ hard drive. It is typically used to recognize the specific user when accessing a website and maintains records about the visit [so that the user’s browser “remembers” certain information for ease of use, such as browser type, computer type, operating system, Internet service providers, and other such details]. The cookies used by the Website are primarily “session cookies” necessary for the functioning of the Website. In addition, the Data Controller uses them to more effectively upgrade the Website and to compile statistical data. If you wish, you can configure your browser (privacy settings) to not accept cookies, though this may affect your ability to access the Website or parts of it, or prevent you from benefiting from certain features.

The Data Controller reserves the right to modify, revise, and update this Privacy Policy at any time by publishing changes on the Website, without prior notice. Users of the Website are kindly requested to regularly review these terms for possible changes. Your continued use of the Website implies that you accept all possible modifications.

The Data Controller will not sell, transfer, or disclose users’ personal data to third parties without the user’s notification and consent – where such consent is required – except where required by applicable law to the competent authorities.

For the provision of services to caregiver-users and family-users, certain information is necessary, such as name, email, and mobile phone number. For more, please visit the following link: [link]. The Website makes every effort to ensure security in storing such data, while declaring herein that it cannot guarantee absolute and complete security in safeguarding such data. Caregiver-user details may be shared with family-users of elderly individuals and vice versa, in the context of providing the services defined in the Terms of Use of the Website. These details may also be disclosed to any public authority or court upon relevant request, in accordance with applicable Greek and EU law.

​