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Refund Policy

At grandmama.care, we are committed to ensuring that families and caregivers have a safe, reliable, and transparent experience. We aim to provide high-quality care services and digital tools. However, we understand that circumstances may arise where a refund is requested.

1. Service Fees 

  • Service fees paid by families (e.g., subscriptions for CareSync, CareVision, or CareWallet) are generally non-refundable once the service period has begun.

  • If you cancel within 7 days of purchase and the service has not been used, you are entitled to a full refund.

  • Partial refunds may be considered if technical issues or service errors (beyond the customer’s control) prevented proper use of the platform.

2. Caregiver Salaries

  • Payments made to caregivers through the platform are not refundable, as these reflect wages for services already rendered.

  • If a family believes services were not delivered as agreed, they should contact grandmama.care support within 48 hours of the incident. We will review the matter and may provide a credit or alternative resolution at our discretion.

3. Subscription Plans

  • Monthly or annual subscription fees are non-refundable after the renewal date.

  • Users may cancel subscriptions at any time; cancellation will apply to the next billing cycle.

4. Special Cases

Refunds may be granted under the following circumstances:

  • Duplicate charges due to technical error.

  • Unauthorized payments reported within 7 days of the transaction.

  • Service unavailability for more than 72 consecutive hours due to system downtime caused by grandmama.care.

5. How to Request a Refund

To request a refund, please contact us at info@grandmama.care with the following details:

  • Full name and registered email address.

  • Payment reference number.

  • Reason for the refund request.

Refund requests will be reviewed within 10 business days. If approved, refunds will be processed to the original payment method within 14 business days.

6. Contact Us

For any questions regarding this policy, you may reach us at:
Grandmama AE
Navarinou 40, 15232 Halandri, Athens, Greece
Tel: +30 211 0125162
Email: info@grandmama.gr

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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